Mandatory Documents

• Sikkim: Valid ID proof – Voter ID / Passport / Driving License. PAN Card & Aadhar Card are not accepted. For children below 18 years: Aadhar or Birth Certificate. 4 passport-sized photographs of each person required.
• North East: Aadhar Card, Driving License, Passport, or Voter ID required (PAN Card not accepted). Aadhar Card (front & back) and passport-size photo copy required for booking.
• Bhutan:
  – Adults (18+): Original Voter Card or Passport (minimum 6 months validity).
  – Children (below 18): Original Birth Certificate in English.
  – Aadhar Card, PAN Card & Driving License not accepted.

Payment Policy

• Sikkim:
  – 40% advance payment to confirm the package.
  – Remaining balance on arrival (cash/demand draft; 3% charge for credit card).
  – Arrival details (train/flight) required for scheduling.
• Bhutan:
  – 40% advance payment to confirm booking.
  – Remaining balance to be paid at the office or airport before the trip starts.
• North East:
  – Credit Cards / Traveler’s Cheques not freely accepted.
  – Advance paid is non-refundable in case of cancellation due to COVID or similar situations. It can be adjusted for future bookings.

About Transport

• Sikkim:
  – Due to limited parking, guests must wait in the hotel lobby.
  – Vehicles provided sector-wise, not on disposal basis (only point-to-point).
  – Nathula trip will be on a shared cab basis.
• North East:
  – AC will not run in hilly areas.
  – Tawang: No local sightseeing vehicle provided by us. Guests must hire local vehicles (cost between ₹4500–₹5500 approx, excluding Bumla).
  – No Jio network in Tawang.
• Bhutan:
  – AC is not allowed on hilly roads (to be discussed with the driver).
  – Vehicle timing: 9:00 AM to 6:00 PM, point-to-point service only, not at disposal.

Hotel Accommodation

• Sikkim: Hotel check-in/out depends on hotel policy. No responsibility for losses/costs incurred.
• North East:
  – No rooms booked until confirmation.
  – All hotels in Meghalaya/Arunachal Pradesh are non-AC and do not have lifts.
• Bhutan: If hotels mentioned are unavailable, similar type of hotels will be provided.

Itinerary and Package Policy

• The itinerary is a suggested plan; the company is responsible only for paid services.
• No responsibility for additional services not charged for.
• Itineraries may change due to natural or political disruptions.
• Additional costs due to such changes are to be borne by the guest.

Weather and Health Advisory

• North East:
  – Woolen clothes and jackets are advised. Travel with limited luggage.
• Guests traveling to Assam, Meghalaya, or Arunachal Pradesh must be fully vaccinated or present a valid RTPCR (not older than 72 hours).

Amendment

• Changes to booked tours are considered cancellations, but minor amendments can be made with a communication fee.

Refund

• Refunds will be processed by the booking source via account payee cheque within 15 days.
• NO REFUND WILL BE MADE AGAINST ANY UNUSED SERVICES, WHATEVER MAY BE THE REASON.

Prepone & Postpone

• Any postponement/cancellation must be communicated in writing at least 7 days before the scheduled departure.
• A fee of ₹3,000 will apply for postponement.

Cancellation Policy

• (Common Across Regions, with Bhutan-specific details below)
• Cancellation must be sent via Mail/Fax.
• – 30+ Days: Communication Charges ₹2000 per person
• – 21–30 Days: 25% of tour cost
• – 11–20 Days: 50% of tour cost
• – 10 or fewer Days: Full cancellation
• Efforts will be made to minimize cancellation charges.
• Bhutan-specific:
  – 20–10 Days Before Departure: 20% cancellation fee
  – 10–05 Days Before Departure: 50% cancellation fee

Disclaimers

• Unused accommodations, meals, transport, or tours are non-refundable.
• Room allocation is based on availability.
• No refund for dissatisfaction with services.
• Company is not responsible for changes due to permit failure, government rules, or natural calamities.